Introducing Reach Out Central: The game

acdc rulez

Maybe we should add an acdc song to the soundtrack??

i can't seem to log on! i joined the new reach out today, and i have changed my password a few times and tried again, but i cant log on to ROC =[

Hey Maddi_love - how annoying! So sorry you're having such difficulty! I'll have a look it and email you :)

i cant log in either

not logging in :(

hey guys - if you are a member, you should be able to log in if you've aready registered. Can you email me at marianne@inspire.org.au and let me know what happens. Thanks :)

Edited by moderator about 1 year ago

how can i log in please :(

i cant log in. help?

Edited by moderator about 1 year ago

Hey guys - our registration is currently down - which is hugely annoying. But our techies promise it will be up and running by the end of this week.

So sorry about this, and thanks for your understanding!

marianne

Roc is awesome!

the log in isnt working

i cant log on and u RO crew said it would be fixed 15 days ago and all my friends are having the same problem

Edited by moderator 9 months ago

I can't log in.
:(

Hey everyone - Marianne runs ROC and is the best person to help out with any problems.

I would encourage you to email her marianne@inspire.org.au

Sorry that there have been so many issues getting into the game!

Hey all

Firstly - I'm so sorry about all the difficulties. I know how frustrating it is.

Can you tell me exactly where in the log on process you're having problems? Definitely email and I'll make sure I get the techies onto it as soon as humanly possible (if not sooner!).

Thanks so much for your patience.

marianne

cant log in - says my username or password incorrect?

everything fixed :D

Hi Marianne,  I have a problem with the game. Just recently, for the past two days i can log into the game but i cant go anywhere but 'my house'. I don't have any emails, have not seen any of the people, all i can do is all the stuff around the house, like eat, sleep, watch TV. In the objectives it says i am to find 'mias??' bag but i cant do that if the only place i can go is home, and when no people are to be found. . . . Please help i am loving the game but i am frustrated that i cant go any further and do anything
Thanks.

Hey Smilez:)

I will forward this to Marianne to make sure she sees it! :)

You can always email her too - marianne@inspire.org.au

Sorry that you are having problems - but we are happy to hear that you do like the game! Yay!!! :)

Thanks for the feedback :)

Hey Smilez

Sounds VERY frustrating! Can you email me telling me what the very last conversation you had was an with her?? Hopefully I can fix it easily!

Thanks so much!

Marianne

The Last Convo . .Well i'm pretty sure it was about if i would help her look for her bag, Mia was it??
Then the last person i was to have a conversation with was 'my cousins' girlfriend, i was helping her find information out about whether he was speaking to his mate about the issues and stresses his feeling. Thanx heaps, i hope the problems fix-able!! :)

Hi, sorry but im still waiting for help its been neraly a month since the game has had its errors when i try to play.........whats goin on? :(

u haf 2 register with the game 2

Am I the only one who logged in sucessfully first try..? -_o

• I think ROC shouldn't give us the answers all the same. It's kinda complicated to explain, but I'll try explaining:

Hi Marianne, I've had the same issue as a few other people. Basically, I can log in, but can't go anywhere else except the house. My last conversation was with the "mother" about the separation. The last objective I had/have is "Find Mia's bag" which I haven't been able to do at all...if it helps, I'm running the game off of Safari. 

Hi Marianne, i am officially over waiting for your help to use your game, quite franlkly i think it is extremely rude. I have been waiting over 8 months and my patience has worn extremely thin. Their is obviously a few people experiencing the same issue yet you have not replied once to thier calls. I will no longer be visiting this site.
Smilez :(

Hi Smilez:),

I am so sorry to hear about this, Obviously an email has gotten lost somewhere along the way, sorry.

I will forward your message to Marianne straight away.  It has been necesary for Marianne to email individuals rather than reply in this thread so that she can look into each individual case.

Sorry for any inconvienience

All the Best
Roisin - RO Crew

hey smilez

Firstly - I'm so sorry for not getting back to you sooner. We don't get automatically notified when someone comments which is very annoying. I also don't work on the day to day running of the RO site so don't keep track of comments.

But it's absolutely not any excuse. You are totally justified to feel frustrated and angry. I hope you can forgive me and not hold my behaviour against the whole RO service.  
.
The problems with ROC are generally due to problems with the game game logic - there are so many dependency and pre-requisite settings in the game engine which means that if one tiny field is set incorrectly it have a flow on effect to the whole game. We do comprehensive testing, but sometimes things are missed.

So trying to find where the problem is it like finding a needle in a very big haystack - it takes a lot of time and resources. And unfortunately, I've had to concentrate on launching another service for young people.  

I can tell you that we are committed to finding a quicker and better way of responding and fixing problems - so this doesn't happen again.

marianne