Reach Out Privacy Policy

1. Privacy policy

Reach Out respects and is committed to maintaining the privacy of all visitors to this site.  This policy (Privacy Policy) governs how Reach Out deals with the collection, security, quality, use and disclosure of your Personal Information, and is in accordance with the Privacy Act 1988 (Cth).  Your use of this site indicates that you accept the Privacy Policy, and consent to the collection and use by us of your Personal Information according to the terms below.

Reach Out may from time to time amend the Privacy Policy, and users are advised that continued use of the site following amendment is deemed confirmation of acceptance. Please note that any reference to "Reach Out" includes the Inspire Foundation, which operates this site.

2. Collection of Personal Information

You can browse the Reach Out site without telling us who you are or revealing any information that personally identifies you (Personal Information). We will only collect Personal Information which you expressly provide to us when using any part of the site. For example:

(a) If you register to be a Reach Out member, you are required to submit your email address, year of birth, gender, country of residence. It is also optional to provide your postcode, mobile number, Aboriginal or Torres Strait Islander, language spoken at home, highest level of education completed, employment status, living situation and disability, impairment or long-term illness issues;

(b) to enable us to keep you up-to-date on the latest news and to respond to your feedback, you may provide us with your email address; and

(c) to apply to be a Reach Out Youth Ambassador or a member of a special project team, you will need to provide your name, age, gender, contact details and indicate whether you strongly identify with a nationality other than Anglo-Australian.

3. Use of Personal Information

Reach Out uses Personal Information only to fulfil and process the requests of members.  We may also use this information to provide you with updated information on new projects commenced by Reach Out, to alert you to special events organised by Reach Out and to conduct research, surveys or engage in other marketing purposes.

In relation to the Reach Out Youth Ambassador application form and the Special Project Team Member application form, the information provided in respect of nationality is only used to ensure we have appropriate ethnic representation on the board.  This information will only be used for research and funding reporting purposes and to contact you. 

Subject to the exceptions listed below, information which identifies individuals will only be accessed by Reach Out management and personnel, and Reach Out's contracted service providers and professional advisers, all of whom are bound by the Privacy Policy; we will not give your personal information to advertisers and other organisations without your express consent.

Reach Out is entitled to disclose personal information without your consent:

(a)    if we believe there is a serious and imminent threat to the life, health or safety of yourself or another person;

(b)    to investigate or report on activity which we believe on reasonable grounds to be unlawful;

(c)    if disclosure is required or authorised by law (for example where a regulatory authority has the power to request the provision of certain records or information);

(d)    if disclosure is reasonably necessary to enable an enforcement body to perform its functions, for example:

    (i) the prevention, detection, investigation, prosecution or punishment of criminal offences; and

    (ii) the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.

You acknowledge that Reach Out's right to disclose Personal Information under the Privacy Policy may involve disclosure to entities located outside Australia.  Where Reach Out is required or authorised to disclose your Personal Information, you consent to the disclosure of your Personal Information to foreign entities.

Reach Out may use information to publish aggregate statistics about usage, membership, traffic patterns and other related site information that does not personally identify members.  This is important to ensure that our content and services continue to meet the general needs of our users and members.

4. Sharing Personal Information

The Reach Out site makes community blogs, chat rooms and message forums available to its users.  We will disclose only Personal Information provided by you in these areas do we need to include e.g. display names, comments, forum and blog posts etc. Any information that is disclosed in these areas becomes public information; you should exercise caution when deciding to disclose Personal Information to others.

5. Security of information

Reach Out will take all reasonable steps to ensure your Personal Information is protected from modification, misuse, disclosure, loss and unauthorised access. Cookies and session information
Cookies are pieces of information that a site sends to your computer's hard disk when you access information on that site. Each time you use your computer to access the same site, the information that was previously received is sent back to the site by your browser. Cookies do not identify individual users.  However, when you visit a Reach Out site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings.

Reach Out may use information to publish aggregate statistics about usage, membership, traffic patterns and other related site information that does not personally identify members. This is important to ensure that our content and services continue to meet the general needs of our users and members. The information we collect about members remains anonymous and is not linked to any Personal Information. However, if you login as a member, your preferred style settings are linked to your user name and password. This information is retained from session to session unless you change your user name. If you do not agree to the use of cookies, you can set the preferences on your browser to remove all cookies and reject cookies in the future.

6. Access to information

Please contact us if you would like to access a copy of your Personal Information or believe that the information we have about you is not up-to-date, complete or accurate. You have the right to request the correction of any information which relates to you and is inaccurate. If you would like Reach Out to delete your Personal Information, please let us know and we will take all reasonable steps to delete it unless we are required by law to keep it.

If you have any questions, comments or concerns about our Privacy Policy, please send an email to info@reachout.com.au or call (02) 8585 9300.