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Going through a tough time?

ReachOut NextStep can:
1. Help you work out what's going on
2. Provide personalised support recommendations FAQs

Have a question for Check out our frequently asked questions to see some of the most commonly asked questions and their answers...

Technical questions


Fundraising, volunteering, school and events

Privacy and confidentiality

Technical questions

I can't sign up to 

Oh no! Assuming you've tried everything (you've found the sign up button, given all the relevant details, made sure all the boxes are filled out etc.), it might just be a bug in the system. Double check that you've entered all your details correctly and if it still doesn't work, drop us an email and we'll help you out.

I can't log in to

Assuming you've tried everything (you've found the sign up button, given all the relevant details, made sure all the boxes are filled out etc.), it might just be a bug in the system. Double check that you've entered all your details correctly and if it still doesn't work, contact us and we'll help you out. 

I can't post in the forums

Unfortunately, you can't participate in forum discussions until you become a member. However, if you have signed up and you're logged in but you still can't post in the forums, get in contact with us and we'll see what the problem is.

My password won't work

If you've forgotten your password or it just doesn't seem to be working for you, click on the 'Forgot your password?' link just above the password text box. We can then send you an email with a new password for you to use.

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Who runs

ReachOut was started in 1996 in direct response to Australia’s growing suicide rates. Read more about our story.

We work with young people and experts to deliver mental health services online. Everything we do is evidence-based and underpinned by evaluation and research. To find out more about the evidence behind, read our latest reports.

A few facts about ReachOut Australia:

  • we’re a registered not-for-profit

  • we’re based in Sydney, but ReachOut is a national service

  • about 40 people work at ReachOut across marketing, organisation support, research, and service delivery.

We partner with a lot of other organisations to make sure every young person who visits finds the help they are looking for.

Where do you get your information from?

Information you find on is developed in partnership with expert organisations using evidence based research. Organisations who provided help and guidance with current site content include:

Brain and Mind Research Institute
National Eating Disorders Collaboration
Australian Human Rights Commission
Family Planning NSW

Australian Domestic and Family Violence Clearinghouse
The Freedom Centre
Family Planning Queensland

Where does get its funding from? is partially funded by the Australian Government Department of Health and Ageing under the Telephone Counselling, Self Help and Web-Based Support Programmes funding stream. We receive additional support from corporate partnerships and community fundraising. 

Does provide counselling?

No, is not a counselling service. If you are looking to receive online counselling support, check out our help section for information on services which provide phone and online support.

Where do the stories on come from?

The personal stories featured on are written by young people and displayed online with their permission. To protect their privacy, no identifying details are used. 

How can I get in contact with you?

To get in contact with, use the contact us page.

If had a super power, what would it be?

The super power of telepathic persuasion. You agree, Yes? I thought so... These are not the droids you are looking for. 

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Fundraising, school and events

Where can I order merchandise?

To order merch, have a look at our Ordering merchandise page where you can pick what you want and we’ll send it straight to you.

Can I fundraise for

Yes, please do! To find out how you can raise money for, check out our fundraising page.

Can you come and talk at my school/uni/workplace? is unable to provide speakers to talk about mental health in general, give advice about mental health issues or talk about specific issues young people are facing. However, we do have a network of young volunteers who are sometimes available to give talks about and what it’s like to volunteer.

Contact us if you would like someone to come to your school and talk about

I need an interview/information for my assignment/research project. Can you help me?

Unfortunately we are unable to provide detailed information for assignments, research projects, presentations or any other school/uni work. If you’re looking for more information on various issues, check out the menu above. If you want to know more about, check out our What is or How does help? page.

Does have an intern program?

Internships for are usually based in Sydney. 

Any available positions will be advertised on our employment page.

I want to advertise my research study on

Researchers must always seek approval before posting research surveys or interview links anywhere on Any unauthorised advertising will be removed. does occasionally promote research looking for participants to our members, however our capacity to do so is very limited. There may be times when we can let select audiences know about research opportunities if it is particularly relevant to their interests. 

If you wish to request promotion of your research study, you can Contact Us. Please include the following information in your email: 

  • how you intend to fulfill your duty of care obligations to participants (the risks and how you are managing them)
  • details of any ethics approval that has been granted to the research.

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Privacy and confidentiality

Is confidential?

Yes, is confidential. To visit the site you don’t need to provide any information that identifies you. However if you’d like to sign up as a member and comment or post, we do ask you for some information like your email, gender and age. We only use this information for our own research and won't ever share it without your consent. For more info, check out our privacy policy.

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