LGBTIQ support services

Need help with sex, sexuality gender or trans* questions? There are national services as well as state- and territory- based services with volunteers who have had personal experience or training in dealing with LGBTIQ problems. Find services in the Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, and Western Australia.

You might need this if…

  • you’re not sure about your sex, sexuality or gender
  • you’ve been rejected or harassed
  • you feel alone or isolated
  • you (or someone you know) could do with talking to someone about sex, sexuality or gender.
life buoy hanging on slated wooden wall

Don’t go through it alone

You don’t have to deal with questions about sex, sexuality or gender on your own. If you want help figuring stuff out, there are people and LGBTIQ services in every state and territory who you can talk to.

If you need help now please call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14, or one of the other contacts in the 'Emergency help' section all of which provide trained counsellors that you can talk to 24/7. They are available to talk about whatever is going on, and are trained to help you figure out what to do.

If you experience threats or violence, report it to the police on 131 444.

National Services

If you are looking to talk to someone about sex, sexuality or gender but you are outside the local call area of capital cities, you can call the below number/website to get connected with your local sexuality and gender support service.

Gay and Lesbian Counselling and Community Services of Australia
Either 5:30pm-10:30pm or 7pm – 10 pm local time depending on which state you're in.
Phone: 1800 184 527

A national service that aims to keep LGBTIQ communities connected.

Online chat between 5:30pm and 10:30pm

Phone: 1800 184 527 between 5:30pm and 10:30pm

National services which may be of use for those who identify as intersex include:

Androgen Insensitivity Syndrome Support Group

Organisation Intersex International

Australian Capital Territory

AIDS Action Council
The AIDS Action Council in the ACT provides face-to-face counselling and access to social groups in the ACT for people of diverse sexuality and gender.

9 am – 5 pm, Monday – Friday
Phone: (02) 6257 2855

Gay and Lesbian Counselling Service of NSW (Available to people in the ACT)
The Gay and Lesbian Counselling Service of NSW (GLCS) is a volunteer based community service providing free, anonymous and confidential telephone counselling, information and referral services and support groups for gay men, lesbians, bisexual and transgender persons (GLBT) and people in related communities throughout New South Wales (NSW) on sexuality and life issues.

5:30 – 10:30 pm, 7 days p/wk
Metro: (02) 8594 9596
Regional NSW and ACT: 1800 184 527

A Gender Agenda

Information website and online community for gender diverse people in the ACT. Information on support groups that you can connect with is also available via their website.

Phone: (02) 6162 1924

New South Wales

Twenty10 incorporating GLCS NSW

Twenty10 incorporating the Gay and Lesbian Counselling Service of NSW (GLCS NSW) provides a range of support services and social spaces for people of diverse genders, sexualities and sexes in NSW. Services are aimed specifically at people under 26 years old.

Weekday support Metro: 02 8594 9555 (9:30am-5pm weekdays)

Weekday Regional support free call: 1800 65 2010 (9:30am-5:00pm weekdays)

Evening support free call: 1800 184 527 (5:30pm-10:30pm every night of the year)


The Gender Centre Inc.
The Gender Centre provides information and support to trans* and gender diverse people in NSW. 

9 am - midday and 1pm– 4:30 pm, Monday – Friday
Phone: (02) 9569 2366
Regional NSW: 1800 069 115


Northern Territory

Northern Territory AIDS and Hepatitis Council
The NTAHC is the main point of contact for people in the Northern Territory who have questions about sexuality or gender, and can put you in contact with local services that provide support.

Phone: (08) 8944 7777



Gay and Lesbian Welfare Association

The Gay and Lesbian Welfare Association (GLWA) is a non-profit organisation with a focus on the wellbeing of the lesbian, gay, bisexual, transgender and intersex (LGBTI) communities through operation of the Gay Line and Lesbian line, peer telephone counselling service.

7pm – 10 pm, 7 days a week
Phone: (07) 3017 1717
Freecall: 1800 184 527

QAHC (Queensland Association for Healthy Communities)
QAHC is a non-profit organisation that provide support services, information and counselling for sexuality and gender diverse people in Queensland.

Phone: (07) 3017 1777

Outside Brisbane: 1800 177 434

Open Doors Youth Service
Open Doors is a drop in centre and support service for young people who identify as sex, gender, or sexuality diverse. As well as support services, they have a range of peer support programs and social events – providing a safe space for young people in Queensland.

Phone: (07) 3257 7660

South Australia

Bfriend provide phone, email and fact to face support for sexuality and gender diverse people. They also have a structured mentorship program.

Phone: (08) 8202 5190

Carrousel Club SA
The Carrousel Club is a social and peer support group for trans* people, their partners, families and friends.

Send them an email from their website


Gay and Lesbian Switchboard
Anonymous, free telephone counselling, information and referrals for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.

Mon – Thurs, 6 - 10 pm (Wed 2 - 10 pm)
Fri, Sat, Sun and Public Holidays, 6 - 9 pm
Phone: (03) 9663 2939
Regional Victoria and Tasmania: 1800 184 527

Working It Out
Working It Out is Tasmania’s gender and sexuality support and education service. They provide direct support including free and confidential counselling, support groups, education programs and work place training.

WIO North: 03 6334 4013

WIO Northwest: 03 6432 3643

WIO South: 03 6231 1200


Gay and Lesbian Switchboard
Anonymous, free telephone counselling, information and referrals for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.

Mon – Thurs, 6 - 10 pm (Wed 2 - 10 pm)
Fri, Sat, Sun and Public Holidays, 6 - 9 pm
Phone: (03) 9663 2939
Regional Victoria and Tasmania: 1800 184 527

Zoe Belle Gender Centre
The Zoe Belle Gender Centre is an online service supporting the health and wellbeing of Victoria’s sex and gender diverse community, with information available to anyone in Australia. The ZBGC also provides an online QandA service for people seeking answers to their questions about sex and gender diversity.

Western Australia

Living Proud (formerly Gay and Lesbian Community Services of WA)

Living Proud is available to anyone to talk about sexuality and gender, no matter what they identify as. Their phone counsellors can also refer you to gender and sexuality friendly doctors, psychologists, counsellors or lawyers, and other community groups that you might wish to connect with. They also run community workshops and inclusivity training.

Weeknights 7pm - 10 pm

Phone: 1800 184 527

The Freedom Centre
Freedom Centre provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans*, intersex, queer and questioning young people, under 26.

Phone: (08) 9228 0354

What can I do now?

Last reviewed: 02 December, 2016
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  • Sophie-RO    (203 days ago)

    Hey bicbou - thanks! Have forwarded to our content team

  • bicbou    (203 days ago)

    Zoe Belle Gender Centre website is now update