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Need help with sex, sexuality, gender or trans questions? There are national as well as state and territory-based services with volunteers and staff who have had personal experience of or training in dealing with LGBTQI problems.

This can help if:

  • you’re not sure about your sex, sexuality or gender
  • you’ve been rejected or harassed
  • you feel alone or isolated
  • you or someone you know needs to talk about sex, sexuality or gender.
Men talking to eachother with paintings in background

National services

If you’re looking to talk to someone about sex, sexuality or gender but you’re outside the local call area of capital cities, you can contact the number/website below to get connected with your local sexuality and gender support service.

QLife

A national service that aims to keep LGBTQI communities supported and connected.

Website: qlife.org.au 
Phone: 1800 184 527 (3 pm – 12 am AEST)
Online chat (3 pm – 12 am AEST)

National services which may be of use for those who identify as intersex include:

Androgen Insensitivity Syndrome Support Group

Website: aissga.org.au

Organisation Intersex International

Website: oii.org.au

Australian Capital Territory

AIDS Action Council

Provides face-to-face counselling and access to social groups in the ACT for people of diverse sexuality and gender.

Website: aidsaction.org.au
Phone: (02) 6257 2855 (9 am–4 pm, Monday–Friday)

Twenty10 incorporating GLCS NSW (also services ACT)

Provides a range of support services and social spaces for people of diverse genders, sexualities and sexes in NSW. Services are aimed specifically at people aged under 26.

Website: twenty10.org.au
Metro support: (02) 8594 9555 (10 am – 6 pm, Monday–Friday)
Regional support free call: 1800 65 2010 (10 am – 6 pm, Monday–Friday)
Email: info@twenty10.org.au

A Gender Agenda

Information website and online community for gender-diverse people in the ACT. Information on support groups that you can connect with is also available via their website.

Website: genderrights.org.au
Phone: (02) 6162 1924

New South Wales

Twenty10 incorporating GLCS NSW

Provides a range of support services and social spaces for people of diverse genders, sexualities and sexes in NSW. Services are aimed specifically at people aged under 26.

Website: twenty10.org.au
Metro support: (02) 8594 9555 (10 am – 6 pm, Monday–Friday)
Regional support free call: 1800 65 2010 (10 am – 6 pm, Monday–Friday)
Email: info@twenty10.org.au

The Gender Centre Inc.

Provides information and support to trans and gender-diverse people in NSW.

Website: gendercentre.org.au
9 am – 12 pm, 1 – 4.30 pm, Monday–Friday
Phone: (02) 9519 7599
Regional NSW: (02) 9569 2366
Email: reception@gendercentre.org.au

ACON

ACON is a NSW based organisation specialising in HIV prevention, HIV support and LGBTI health. Services include state-wide counselling, care coordination, substance support, peer education and health promotion.
 
Website: www.acon.org.au
Phone: 1800 063 060

Northern Territory

Northern Territory AIDS and Hepatitis Council (NTHAC)

The NTAHC is the main point of contact for people in the Northern Territory who have questions about sexuality or gender, and can put you in contact with local services that provide support.

Website: ntahc.org.au
Phone: (08) 8944 7777
Email: info@ntahc.org.au

Queensland

Diverse Voices

A non-profit organisation with a focus on the wellbeing of the lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) communities through the operation of teleweb counselling services.

Website: diversevoices.org.au
3 pm – 12 am, 7 days a week
Phone: 1800 184 527

The Queensland AIDS Council

A non-profit organisation that provides support services, information and counselling for sex and gender-diverse people in Queensland.

Website: qahc.org.au
Phone: (07) 3017 1777
Outside Brisbane: 1800 177 434

Open Doors Youth Service

A drop-in centre and support service for young people who identify as sex, gender or sexuality diverse. As well as support services, they offer a range of peer support programs and social events – providing a safe space for young people in Queensland.

Website: opendoors.net.au
Phone: (07) 3257 7660
Email: opendoors@opendoors.net.au

South Australia

Bfriend

Phone, email and face-to-face support for sexuality- and gender-diverse people. They also have a structured mentorship program.

Website: unitingcommunities.org/Bfriend
Phone: (08) 8202 5190

Carrousel Club SA

A social and peer support group for trans people, their partners, families and friends.

Website: carrouselclubofsouthaustralia.com.au
Contact: carrouselclubofsouthaustralia.com.au/contact

Tasmania

Switchboard

Anonymous, free telephone counselling, information and referrals for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.

Website: switchboard.org.au
3 pm–12 am, 7 days a week
Phone: 1800 184 527
Email: admin@switchboard.org.au

Working It Out

Tasmania’s gender and sexuality support and education service provides direct support, including free and confidential counselling, support groups, education programs and workplace training.

Website: workingitout.org.au

WIO North:
Phone: (03) 6334 4013
Email: north@workingitout.org.au

WIO Northwest:
Phone: (03) 6432 3643
Email: northwest@workingitout.org.au

WIO South:
Phone: (03) 6231 1200
Email: south@workingitout.org.au

Victoria

Switchboard

Anonymous, free telephone counselling, information and referrals for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.

Website: switchboard.org.au
3 pm – 12 am, 7 days a week
Phone: 1800 184 527
Email: admin@switchboard.org.au

Zoe Belle Gender Centre (ZBGC)

An online service supporting the health and wellbeing of Victoria’s sexuality and gender-diverse community, with information available to anyone in Australia. The ZBGC also provides an online Q&A service for people seeking answers to their questions about sexuality and gender diversity.

zbgc.com.au

Western Australia

Living Proud

Available to anyone to talk about sexuality and gender, no matter what they identify as. Their phone counsellors can also refer you to gender- and sexuality-friendly doctors, psychologists, counsellors or lawyers, and other community groups that you might wish to connect with. They also run community workshops and inclusivity training.

Website: livingproud.org.au
7 – 10 pm, Monday–Friday
Phone: 1800 184 527

The Freedom Centre

Provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans, intersex, queer and questioning young people under age 26.

Website: freedom.org.au
Phone: (08) 9228 0354
Email: info@freedom.org.au
Blog: www.fcyeah.tumblr.com

Emergency help

If you’re feeling distressed and want to talk someone right now, call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14, or one of the other contacts in the urgent help section, all of which provide trained counsellors you can talk with 24/7. They are available to talk about whatever is going on with you, and are trained to help you figure out what to do.

If you experience threats or violence, report it to the police on 131 444.

What can I do now?