What do social workers do?

Social workers are trained to help individuals, families and communities find support, deal with tough situations, and get their lives back on track. Here’s everything you need to know about what social workers do and how they might be able to help you.

This article covers:

• What is a social worker?

• Why would I see a social worker?

• What’s it like to see a social worker?

• How much does it cost to see a social worker?

• How do I find a social worker?

What is a social worker?

Social workers are trained professionals who help people deal with challenges in their lives. They work in hospitals, community health centres, government departments, the legal system, rehab or support services, and in private practices.

Social workers provide professional support on a range of issues, such as family welfare, employment, mental health, violence, disabilities and addiction. An Accredited Mental Health Social Worker (AMHSW) specialises in assessment and treatment of mental health issues. 

Compared to practitioners like psychologists, social workers are more likely to work with you in a practical, holistic way. For example, they can help you to change your living environment or personal circumstances to improve your overall situation. This might include organising safe accommodation, helping with intake into a drug rehabilitation centre or linking you to financial assistance.

Why would I see a social worker?

There are heaps of reasons why you might benefit from seeing a social worker.  Typical reasons include:

• You’re dealing with family violence or abuse.

• You’re at risk of homelessness or experiencing housing issues.

• You’re facing problems at home, school or work.

• You need help with mental health issues.

• You’re living with a disability or chronic illness.

• You need support with drug or alcohol use.

• You’re going through the court system or facing legal trouble.

• You don’t know where to turn for support.

What’s it like to see a social worker?

You might feel a bit nervous about seeing a social worker for the first time, especially if you’ve never talked to a professional about your situation before. Social workers are trained to help you feel safe, respected and understood. 

Here’s what to expect during the first session with a social worker:

• They’ll explain who they are and what they do, and tell you a little about what the session will involve.

• They’ll talk to you about how confidentiality works.

• They’ll ask you some questions about your circumstances and what you want to talk about.

• They’ll talk through some next steps you could take, suggest some actions or services that might be helpful, or just listen if you simply want to get things off your chest.

• You’ll end by making a plan to connect again, to access other resources or to set up supports to keep you going.

What you talk about with a social worker stays between you and them, except if they’re concerned about your safety or someone else’s. They’ll explain their confidentiality policy to you before you get started and answer any questions you may have. We’ve also put together a guide to confidentiality, with answers to the most frequently asked questions.

Remember: the first session is mostly about getting to know you and understanding your situation. You might not leave with all the answers you’re looking for, but you’ll have someone on your side. If you don’t click with your social worker, you can always ask to speak to someone else. It’s important that you feel safe, heard and understood.

How much does it cost to see a social worker?

Many social workers are free to see, especially if you connect with one through a hospital, school or community service.

If you see an AMHSW for therapy, you can get a rebate for up to 10 sessions from Medicare as part of a mental health-care plan from your GP.

Always ask about costs before booking, just to be clear about what to expect.

How do I find a social worker?

There are a few ways you can get in touch with a social worker:

• If you’re in hospital or using a health service, ask to speak with their social worker.

• Ask your school counsellor, a trusted teacher or your GP to help connect you.

• The Australian Association of Social Workers directory can help you find one in your area.

• Call Services Australia on 132 850 between 8 am and 5 pm Monday to Friday and ask to speak to a social worker.