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It’s normal to feel scared or unsure about picking up the phone and talking to someone you don’t know. But it can really help to talk to someone who’s there to support you, in a non-judgmental way. Learn what happens when you call a helpline and how it might help you.

It's normal to feel scared or unsure about picking up the phone and talking to someone you don't know 

Who are helpline workers?

  • Helpline workers are caring people who are trained to listen and understand what you’re going through.

What will happen when I call?

  • The helpline worker will ask you a few questions to see what’s going on for you.
  • Once that’s done, you can talk about whatever you need to get off your chest.
  • The helpline worker will listen, make sure you’re safe and then talk about different options as your next steps.

Is it confidential?

  • You can choose to be anonymous.
  • All conversations are confidential unless the helpline worker thinks you’re in serious and immediate danger. Then they will make sure you have professional help straight away.
  • They’ll only do this if they think it’s the only way to help you stay safe.

What helplines can I call?

There are many helplines you can call, but here are a few examples:

  • Lifeline - 13 11 14
  • Suicide Callback Service - 1300 659 467
  • Kids Helpline - 1800 55 1800

What can I do now?